Refund Policy

Return and Refund Policy

Our center is finished consumer loyalty. In the occasion, on the off chance that you are disappointed with the items gave, we will discount back the cash, gave the reasons are veritable and item returned in unique bundling. Kindly read the portrayal of every item prior to getting it, it gives every one of the insights regarding the items you buy.

In the event of disappointment from our items, clients have the freedom to drop their orders and solicitation a discount subsequent to returning the item from us. Our Strategy for the crossing out and discount will be as per the following:

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Import Export, Majitha Road, Amritsar, India.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to HK Import Export, accessible from

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Discount Strategy

We will make an honest effort to sell the quality items for our clients.

On the off chance that any client isn’t totally happy with our items we can give trade or returns in the span of 7 days from the date of conveyance. Subsequent to confirming the state of the returned items at our distribution center and we will handle the return inside next 7 days to your ledger.

For full discount or full trade esteem: Unopened items are just qualified.
For partial exchange or refund value: At our warehouse, opened and used products will be weighed, and the refund amount will be determined and processed based on the weight.
Ruined or harmed items won’t be qualified for discount or trade.
If the payment was made online, the refund will be sent to the original method of payment that was used to make the purchase. If the payment was made through Paytm, the same account will receive the refund.
Your money will be credited to your bank account if you were paid in cash.
Please use the Contact Us link or Click to WhatsApp to get in touch with us with your order ID for returns or exchanges.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

Policy for Cancellations To cancel, please use the Contact Us link or Email or Click to WhatsApp with your order ID.

  • By email:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Majitha Road, Amritsar, India

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

“If the party receives goods, whether domestically or internationally, and if the quality of the goods is poor, regardless of any complaint, the party to which the goods were sent will bear the cost of returning them.”


If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email:

Contact Us